inquiry

The expected shipping date is listed on the product page.

■About shipping your order
If you do not request partial shipment when placing your order, the delivery date will be the expected delivery date of the latest item .
If you would like to change the shipping method, please contact us using this form and include your order number . We will do our best to accommodate your request, but please note that depending on the order status, it may be difficult to make changes .

Please check the information on the product page again, and if the problem persists, please feel free to contact us.

■Please note that it may be difficult to give a definite delivery date for pre-ordered items .

Please note that our shop does not accept returns or refunds due to customer convenience .

In addition, small scratches or chips may occur during the manufacturing process, but these are considered to be "good products" . We ask for your understanding of the characteristics of handmade products and materials.

In the unlikely event that the product you receive is defective, please keep all packaging materials, including the outer packaging (cardboard, etc.) , and attach a photo showing the defect . Please contact us at minz.support.team@luluvision.jp .

If you have any questions, please contact us at minz.support.team@luluvision.jp Please contact us anytime.

Regarding reshipment due to insufficient address information or customer convenience
If the product is returned due to an inaccurate address provided by the customer or refusal to accept the product at the time of shipment and reshipment is necessary, the customer will be responsible for the shipping and handling fees for reshipment.
If you wish to have your item reshipped, please contact us in advance. Please contact us at minz.support.team@luluvision.jp .

Damaged and defective items
If the product is damaged, has a defect that makes it difficult to use, or if the product you receive is different from the product you ordered, we will respond promptly.

Please include the following information within 7 days of receiving the product: Please contact us at minz.support.team@luluvision.jp :

Exceptions/Non-returnable items
Please note that we cannot accept returns on the following items:

Regarding refunds : If your return is approved, we will process your refund once we receive and inspect the returned item.
Approved refunds will be processed to your original payment method within 10 business days. If you don't see your refund, please contact your credit card company or bank or minz.support.team@luluvision.jp Please contact us.

This shop is run by an individual. Therefore, it may take some time for us to respond to your inquiry, but please rest assured that we will definitely reply.

If you do not receive a reply within a week of your initial inquiry, please contact us again.