Please note that our shop does not accept returns or refunds due to customer convenience .
In addition, small scratches or chips may occur during the manufacturing process, but these are considered to be "good products" . We ask for your understanding of the characteristics of handmade products and materials.
In the unlikely event that the product you receive is defective, please keep all packaging materials, including the outer packaging (cardboard, etc.) , and attach a photo showing the defect . Please contact us at minz.support.team@luluvision.jp .
If you have any questions, please contact us at minz.support.team@luluvision.jp Please contact us anytime.
Regarding reshipment due to insufficient address information or customer convenience
If the product is returned due to an inaccurate address provided by the customer or refusal to accept the product at the time of shipment and reshipment is necessary, the customer will be responsible for the shipping and handling fees for reshipment.
If you wish to have your item reshipped, please contact us in advance. Please contact us at minz.support.team@luluvision.jp .
Damaged and defective items
If the product is damaged, has a defect that makes it difficult to use, or if the product you receive is different from the product you ordered, we will respond promptly.
Please include the following information within 7 days of receiving the product: Please contact us at minz.support.team@luluvision.jp :
・Order number
・Photos showing the condition of the product
・Photos showing the condition of the outer packaging (cardboard box when delivered)
Details of the problem
We will assess the issue and advise you of the appropriate course of action, which may include a replacement or refund.
Exceptions/Non-returnable items
Please note that we cannot accept returns on the following items:
• Returns due to customer convenience
• Customized products, made-to-order products
• Sale items
• Gift cards
If you are unsure whether an item is eligible for return, please contact us in advance.
Regarding refunds : If your return is approved, we will process your refund once we receive and inspect the returned item.
Approved refunds will be processed to your original payment method within 10 business days. If you don't see your refund, please contact your credit card company or bank or minz.support.team@luluvision.jp Please contact us.
